Privacy Policy

OK Custom Railings

103-210 Lougheed Road, kelowna, BC

Canada, V1V 2M1

Effective Date: October 2022

1. Introduction

OK Custom Railings (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

Full name
Email address
Phone number
Mailing/billing address
Project details or inquiries
Payment information (when applicable)
Any information submitted through contact forms or quote requests

Information Collected Automatically:

IP address
Browser type and device information
Pages visited and time spent on the site
Referral source
Cookies and tracking data

3. How We Collect Information

We collect personal information when you:

Submit a contact form
Request a quote
Communicate with us by email or phone
Purchase products or services
Subscribe to updates or marketing communications
Browse our website (through cookies and analytics tools)

4. Why We Collect Personal Information

We collect and use personal information for the following purposes:

To provide quotes and deliver our railing, pergola, decking, and related services
To respond to inquiries and provide customer support
To process payments and complete transactions
To improve our website and services
To send service updates, project communications, or promotional materials (where consent is provided)
To comply with legal and regulatory obligations

We only collect information that is necessary for these purposes.

5. How We Store, Use, Share and Protect Information

Your personal information is stored securely and accessible only to authorized personnel.

We may use secure third-party service providers (such as website hosting platforms, payment processors, and analytics providers) to operate our business. These providers are required to safeguard your information.

We do not sell, rent, or trade your personal information.

We may disclose personal information if required to do so by law or to protect our legal rights.

6. Payments

If payments are processed online, they are handled through secure third-party payment gateways that comply with industry security standards (such as PCI-DSS). We do not store full credit card information on our servers.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to:

Improve website performance
Analyze website traffic
Enhance user experience

You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

Third-party services (such as analytics providers) may also place cookies and have their own privacy policies governing how they collect and use information.

8. Communications

We may contact you via:

Email
Telephone
Text message
Postal mail

We use your contact information to:

Respond to inquiries
Provide project updates
Send invoices or payment confirmations
Send promotional offers (if you have opted in)

You may unsubscribe from marketing communications at any time by contacting us.

9. Withdrawing Consent

You may request to access, correct, update, or delete your personal information at any time.

If you no longer want us to process your information, please contact us at:

Mailing Address:
OK Custom Railings

103-210 Lougheed Road, kelowna, BC

Canada, V1V 2M1

Email: inquiries@okcustomrailings.ca

We will respond to your request within a reasonable timeframe, subject to legal requirements.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

11. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

If significant changes are made, we will update the effective date at the top of this page.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

OK Custom Railings
103-210 Lougheed Road, kelowna, BC
Canada, V1V 2M1
Email: inquiries@okcustomrailings.ca
Phone: 7785812191